Privacy Policy.

FEROS Hotel Group Privacy Policy


The Feros Hotel Group own and operate the following hospitality businesses:

* Taren Point Hotel

* Highfield

* Engadine Tavern

* Huxley’s

* Ugly Pizza

* The Prince

* Berry Hotel

*Heathcote Hotel

The Feros Group is committed to complying with our obligations under the Privacy Act 1988 and the Australian Privacy Principles. We take your privacy seriously and this Privacy Policy explains how we collect personal information and how it is used.


Our Privacy Policy applies to your personal information regardless of the way it is collected, for example, when making a booking with us, visiting our websites, visiting our venues or visiting our social media pages.

By submitting information to us and /or accessing and using our websites or social media platforms you consent to us using and disclosing your personal information in the ways described in this Privacy Policy.

Any changes to our Privacy Policy will be posted on this page so that you are always aware of how we collect personal information and how it is used.


Our venues may be, from time to time, required to collect, hold, use and/or disclose personal information relating to individuals (including, but not limited to, its customers, contractors, suppliers, Liquor Accord and employees) in the performance of its business activities.


We may collect personal information from you in a number of ways, including, but not limited to:

* when you send us an email, ‘contact us’ message, make an online booking or make any other form of written enquiry;
* via mobile sites, websites, applications, widgets and other mobile interactive features;
* via our social media pages for our various businesses on Facebook, Twitter and Instagram;
* when you make a booking at any of our venues;
* when you call or visit one of our venues to ask about our services;
* when you sign up to use our services;
* when you sign up to our Feros Rewards program;
* when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct;
* when you purchase tickets to any of our events, either from us or one of our resellers;
* when you sign up to receive marketing material or newsletters; * if you photograph is taken at one of our venues;
* when you submit an application for employment with us;
* through any transactions with us including phone orders;
* through publically available information sources (which may include directories, internet, social media);and
* through direct marketing database providers.

Our venues have surveillance cameras (CCTV) which may capture your image on film. We may use this information in respect of the management and security of our venues and it may be provided to law enforcement and government bodies for these purposes.


Our venue websites and Feros Group website use ‘cookies’ which are text files placed on your computer to improve the user experience in the future ‘Cookies’ typically help websites remember particular actions you have done in the past, for example when you have logged onto a site, visited pages and/or clicked certain buttons.

The Feros Group websites use ‘cookies’ to remember when you have logged onto one of our websites, which pages you have visited and buttons clicked, and also to track the success of our marketing campaigns. Additional information that may be collected when visiting our websites may include IP address, device details, operating system, referrer web page, page response times, pages visited, length of visit, page interaction information, usage of our website (such as forms, enquiries, etc), download errors, make and version of web browser. Much of this information is used in an anonymous form for statistical research and cannot be used to identify you personally. Additionally we work with a small set of selected third-party providers that use ‘cookies’ to:

* Track your usage of a site via Google Analytics (you can view Google’s privacy policy by visiting their website at )
* Target more relevant advertisements to you
* Enable social media sharing
* Ensure better service delivery

‘Cookies’ cannot harm you or your computer. They cannot retrieve any other information from your hard drive, they cannot contain viruses, cannot install harmful software and cannot damage your computer in any way. We do not use ‘cookies’ to store any sensitive information, such as name, address or contact details.

Despite this if you do wish to disable or remove ‘cookies’ please see the “help” section of your browser or mobile device. However, ‘cookies’ are essential for certain features of our websites to work properly.

By continuing to use our websites you agree to be subject to the terms of this ‘cookies policy’ and our use of ‘cookies’ as disclosed in this policy.

6. SMS

Your mobile information will gathered through our Feros Rewards program or reservations system in collaboration with Klaviyo and Burst SMS. Messages you will receive range from – booking information and confirmations, promotions, offers, alerts, welcome messages & upcoming events. 


Your personal information may be used by us in a number of ways including:

* for the purpose requested;
* to comply with relevant licensing legislation in ensuring responsible service of alcohol;
* to respond to your query or feedback;
* to process your application for membership at any of our businesses;
* to use or purchase one of our products or services;
* to promote and market all current and future Feros Hotel Group businesses, venues, products and services and to inform you about the products and services of our commercial partners;
* to process and consider your application for employment;
* for customer service management; * to assist with our internal business processes;
* for market research purposes and to improve our product and service offering;
* for direct marketing by us;
* to administer contests, promotions and surveys;
* for any other purposes you would reasonably expect; and
* to enable us to comply with our obligations under the law.


By submitting any content to our website and/or social media channels (including but not limited to; reviews, questions, comments, suggestions, ideas, photos) you grant the Feros Hotel Group a non-exclusive, perpetual and royalty-free license to use that content in any form (including but not limited to; reproducing, modifying, publishing, utilising in marketing content/material and/or in marketing campaigns).


We may disclose your personal information in a variety of circumstances including to:

* related entities within the Feros Hotel Group;
* contractors, agents and suppliers we engage to provide products and/or perform services for us, for example customer feedback analysts and digital marketing agencies;
* commercial partners with whom we have agreed information sharing arrangements;
* our professional advisors, such as lawyers and accountants;
* law enforcement bodies;
* Liquor Accords including for the purposes of complying with multi-venue barring policies
* a purchaser of all or part of Feros Hotel Group’s business; and
* any other person for any other purposes that would be reasonably expected (including if required by law)

When third parties perform services on our behalf, we take reasonable steps to ensure that the third party does not breach Australian privacy laws. Third parties are required to restrict their use of the personal information to the purpose for which it was provided.


Reasonable steps are taken to ensure the personal information we collect and use is complete, accurate and up-to-date, however this is somewhat dependent on the information you provide.

You can update or request to update your personal information at any time. To update your details, please email us at Alternatively if you have a Feros Rewards membership you may update your details via the online member portal (on our websites).


You can update your details or request to “opt out” in the future. Should you wish to update or remove your details (“opt out”), please email us at


We may change this Privacy Policy from time to time without notice to you to reflect our changing business practices and/or changes in the law. We may therefore change this Privacy Policy at any time by posting the amended Privacy Policy on our websites. All personal information collected will be governed by our most recent Privacy Policy as posted on our websites.


This Privacy Policy is subject to the law of Australia. You may obtain further information by visiting the Australian Information Commissioner’s website at

If you have any enquiries about this Privacy Policy please email us at and we will respond within a reasonable time frame.